A short, honest privacy policy

Sub-Zero Highlands Ranch is an independent, family-run appliance repair company based in Highlands Ranch, Colorado, at roughly 5,920 feet. Our attention goes into the actual craft of this trade, understanding how thin mountain air changes the way a sealed refrigeration system rejects heat, or how gas combustion in a high-end range behaves differently up here than it does at sea level, rather than into harvesting data from website visitors.

This policy applies to this website and to the information you might share with us by phone or through our booking process. It does not cover other companies' websites we may link to, including our third-party scheduling tool, each of which runs under its own terms.

The simplest way to protect your privacy is to not gather information in the first place, so that is our approach. This site has no contact forms, no email capture, no account logins, and no newsletter. There is nowhere on these pages to submit personal details to us, which means there is no hidden database of visitor data quietly filling up behind the scenes.

You will also notice we publish no email address anywhere. That is intentional and permanent. If a page ever seems to invite you to type in sensitive information, treat it with suspicion, because it would not be coming from us.

Contact happens in exactly two channels. The first is our phone line at (303) 729-0972, answered around the clock. When you call, we take down what we need to help you, typically your name, your address, and a description of the problem appliance, and we use it only to schedule and carry out the repair. Your carrier and ours generate the usual call records, which is standard for any phone conversation and not something either of us can switch off.

The second channel is our online booking link at https://nexfield.pro/crm/book?u=33. That tool is operated by a separate company, so the time slot and contact details you enter there are handled on their systems under their privacy terms. What comes back to us is only the appointment we need to arrive prepared.

Like most websites, ours may be served through infrastructure that keeps ordinary technical logs, such as the general type of device or browser making a request, purely to keep the pages loading correctly and securely. Any analytics we use is limited to counting visits in aggregate so we know which repair topics homeowners find useful. None of it is designed to identify you by name.

We do not run advertising trackers that follow you from site to site, and we do not sell, rent, or trade any information to data brokers. If your browser sends a do-not-track signal, nothing we do here works against it, because we are not building the kind of profile that signal is meant to prevent.

You are always in control of what you tell us, because everything you share is something you chose to share by calling or booking. If you would like to know what service records we hold, or you want them removed, simply call (303) 729-0972 and ask; we keep so little that these requests are easy to honor, aside from anything the law requires us to retain.

We may update this policy from time to time as our tools or legal obligations change, and the current version will always live on this page. If a change ever matters to a repair we are doing for you, we will talk it through with you directly rather than bury it in fine print.